1) Register for an account here.
2) Login to ONEPIPnet and complete your profile online
3) We will require a few documents in order to process your registration. This is a mandatory requirement from by our regulators for identification verification.
4) You will receive a confirmation email when your registration is successful.
1) Register for an account here
4) You will receive a confirmation email once your registration is successful.
Individual Account
After receiving all the necessary documents online, it will take us approximately one (1) working day to process your application. You will receive a confirmation email when your account is successfully registered.
Business Account
After receiving all the necessary documents online, our sales representative will arrange a meeting with you within 3 working days, in order to fulfil the mandatory face-to-face account relationship mandated by our regulators.
After the meeting, it will take us approximately one (1) working day to process your application.
You will receive a confirmation email when your Business account is successfully registered.
Yes, you may register for both an Individual and a Business account.
However, you must provide the necessary documents to fulfil the separate requirements of an Individual and a Business account.
Related Questions
How do I sign up for a Individual Account?Please click here
Each individual may only have one ONEPIP Personal Account.
However, you may sign up for one Individual Account and one Corporate Account.
Related Questions
How do I sign up for a Individual Account?
Each corporate entity may only have one ONEPIP Corporate Account.
However, you may sign up for one Corporate Account and one Individual Account.
Related Questions
How do I sign up for a Individual Account?There are NO charges for signing up for an ONEPIP Account.
If you have submitted all the necessary documents to ONEPIP
Send an email using your registered email to customerservice@onepip.net stating the following details:
Email Subject title: ONEPIP – Change in Email Address
Full Name (as per Identity Card/Document):
HKID/NRIC/Identity Card No:
Passport No*:
*If you have provided a copy of your passport to ONEPIP during registration.
Existing Registered Email:
New Email:
If you have not submitted all the necessary documents to ONEPIP
Send an email using your registered email to customerservice@onepip.net stating the following details:
Email Subject title: ONEPIP – Change in Email Address
Full Name (As per Identity Card/Document):
Existing Registered Email:
New Email:
The information required is for identification verification purposes.
After you have submitted the email, we will proceed with the amendment and will notify you of the completion within 3 working days.
Related Questions:
What are the documents required for an Individual Account Registration? What are the documents required for an Business Account Registration?We require the following documents in order to process your registration. This is a mandatory requirement from by our regulators for identification verification.
For Hong Kong Citizens
For Other Nationalities
You can log in here to submit your documents to us on ONEPIPnet.
If you wish to create an account, click here.
We require the following documents in order to process your registration. This is a mandatory requirement from by our regulators for identification verification.
Yes, you can have multiple users for a Corporate account.
ONEPIPnet is as secure as the online internet banking services offered by regulated banks. We have enabled end-to-end encryption on our website and we support two-factor authentication, which prevents any third party from accessing your information.
Yes. ONEPIP uses a range of physical, electronic and administrative measures to safeguard your personal information. In addition, we abide by the privacy laws in the country we operate in and assure you that your information will not be disclosed to any third party.
Yes. We partner with major global commercial banks. Your funds in our bank account is safeguarded by the banks’ regulations and policies.
ONEPIPnet has enabled end-to-end encryption on our website and supports two-factor authentication. In addition, ONEPIPnet has also passed the KPMG Penetration Test which assures that the platform is protected from internal or external cyberthreats.
If you suspect of any fraudulent use of your account, please change your password immediately and inform us via email at customerservice@onepip.net
ONEPIP operates an online platform, ONEPIPnet where you can manage and carry out transactions any time, at your convenience.
Unlike banks and money exchange shops, ONEPIP partners with multiple liquidity providers to secure the best rates for you .We will waive all outgoing and incoming bank charges if the transaction amount is equivalent or above USD $50,000 (or an equivalent value in another currency).
We partner with multiple liquidity providers to offer you the best currency conversion rates. We also waive all outgoing and incoming bank charges if the transaction amount is equivalent or above USD50,000 (or its equivalent in another currency).
You must bear the bank charges for all incoming and outgoing transfers. ONEPIP does not charge a commission.
Indicative rates are the latest rates that we have stored on our platform.
Tolerance rates are the highest rates (compared to indicative rates) which allow us to transact on your behalf. It is 0.25% higher than the indicative rates. You have to send us funds based on the tolerance rates. This reduces the need for you to provide us with more funds, in the event the exchange rate changes.
Actual rates are the rates used for your transactions. They will be different from the indicative rates and tolerance rates because foreign exchange rates move on a per second basis.
As currency exchange rates changes constantly, we are unable to provide an Actual rate for you.
If the actual exchange rate falls within the Tolerance rate, then we will proceed with the currency exchange. We will send an e-mail to your registered e-mail address notifying you the exchange rate at the point of transaction. Any excess funds will be credited into your ONEPIP account.
Related Questions
What is Indicative Rate, Tolerance Rate and Actual Rate?ONEPIP does not accept cash. You may either issue us a cheque payable to ONEPIP (Hong Kong) Limited, or transfer your funds via online banking to our bank account at DBS Bank (Hong Kong) Limited.
Please contact us for our bank account's details
Method of Funds Transfer | Charges (HKD) per transfer |
---|---|
Cheque | Free |
RTGS | 10 |
Telegraphic Transfer | 50 |
You will have to send us your funds within 3 working days from the date you place your order.
Your order will become void and you will need to submit a new transaction order.
You can log in to our online platform here to cancel your order.
If you are unable to assess our site, you can email us at [remit@onepip.net] quoting the reference number of the order you wish to cancel.
However, if your transaction has already been executed, you will not be able to cancel it. Once we have started processing your order, you will be unable to cancel your transaction.
We support all major currencies (AUD, CAD, CHF, CNY, EUR, GBP, HKD, JPY, NZD, SGD, USD) and some exotic ones as well.
Do not hesitate to contact us if you have other questions regarding types of currencies that we support.
Yes, you can do so.
After we have received your funds before 3:30PM (UTC +8), your order will be completed on the same day.
Related Questions
What is the cut-off time for money transfer?After exchanging your funds to the stipulated currency, it will be stored in your ONEPIP account. If you wish to withdraw your funds, inform us through your ONEPIP account . We will transfer the funds to your designated bank account (registered bank account).
You may log in to ONEPIPnet to view your remaining balance. If you are unable to enter our site due to outages, you can email us at remit@onepip.net.
You may send in an instruction order on here ONEPIPnet to request for the remaining balance. Alternatively, you could complete the Telegraphic Transfer Application Form and email us at remit@onepip.net using your registered email address.
No, we do not accept physical cash transactions.
You may download the Telegraphic Transfer Application Form and fill in the necessary details. Email the completed form to us at remit@onepip.net using your registered e-mail address.
You may download the Telegraphic Transfer Application Form and fill in the necessary details. Email the completed form to us at remit@onepip.net using your registered e-mail address.
ONEPIP operates an online platform, ONEPIPnet where you can send your instructions for your transactions online at any time at your convenience.
Unlike banks and money exchange shops, ONEPIP partners with multiple liquidity providers to get the best rates for you. We will waive all outgoing and incoming bank charges if the transaction amount is equivalent or above USD50,000 (or its equivalent in another currency.)
We do not carry out money transfer services of the same currency, from one bank account to another. All funds must be exchanged into another currency before transferring it into your beneficiaries’ account.
If your transaction amount is equivalent or above USD50,000 (or its equivalent in another currency), we will waive all outgoing and incoming bank charges.
We can send money to most countries around the world, unless there are special restrictions imposed by our bank for that country.
It will take approximately one(1) working day for us to process the remittance after receiving your funds. However, the time taken for the beneficiary’s funds to be deposited into their bank account, is dependent on the beneficiary’s bank.
The cut off time for money transfer is 3.30pm (UTC +8). For more information, please refer to our Cut-off Time schedule.
The information required for money transfer is:
Society for Worldwide Interbank Financial Telecommunication (SWIFT) code
International Bank Account Number (IBAN) Code
Bank-State-Branch (BSB) Code
American Bankers Association (ABA) Routing Number
You may amend your instruction by making a request through our online platform.
Money laundering is the deliberate act of concealing benefits from criminal conduct, giving the impression that it originates from a legitimate source.
ONEPIP abides by the rules and regulations on money laundering laid out by Monetary Authority of Singapore and Hong Kong Monetary Authority for all currency transactions.
ONEPIP partners with People’s Bank of China (PBOC)-licensed payment companies BestPay (subsidiary of China Telecom) and Payeco, for all RMB correspondent transactions. All transactions through BestPay and Payeco must comply with the Chinese financial regulatory guidelines. Documents (E.g. Invoices, proof of purchases and receiving) must be submitted to PBOC for inspection. The stringent regulation on our partners assures that our clients’ RMB transactions are highly secured.
You may cancel your instruction by making a request through our online platform.
Related Questions
What is the cut-off time for money transfer?RMB or Renminbi is the official name of the currency.
CNY is the onshore currency code for the RMB.
CNH is the offshore current code for the RMB.
You may download the Telegraphic Transfer Application Form and fill in the necessary details. Email the completed form to us at remit@onepip.net using your registered e-mail address.
ONEPIPnet is an online money transfer platform that helps you to track your balances and transfer your funds to your designated beneficiaries.
ONEPIPnet is a secured online platform, which allows you to access your account to view the account balance. You could also place your remittance or currency exchange orders thorough ONEPIPnet.
ONEPIPnet is suitable for both individual and corporate account users as it has many functions to accommodate to different requirements of our users. here
Individual users on ONEPIPnet are able to manage their account balance, place remittance/currency exchange orders. Users will also receive monthly e-statements regarding their account.
Corporate users on ONEPIPnet are able to manage their account balance, place remittance/currency exchange orders. Users will also receive monthly e-statements regarding their account. In addition, business accounts can have multiple users and set different work flows.
You may sign up by clicking the link here
ONEPIPnet is a secured platform to assure that all our clients’ information is kept confidential and safe from theft. We use the end-to-end encryption to prevent hackers from infiltrating our platform. Our platform has undergone and passed the KPMG Penetration Test. This ensures that our platform is secured.
Yes. Please contact customerservice@onepip.net for more information.
You can reset your password online here.
To retrieve your user ID, please contact us via email at customerservice@onepip.net or call us at +852 3051 2868.
The RMB Cross-Border payment service covers cross-border clearing and settlement in RMB.
The documents required for most clients are:
The supporting documents required for different clients might differ. Kindly contact us to find out the specific documents that you require.
ONEPIP partners with People’s Bank of China (PBOC)-licensed payment companies BestPay (subsidiary of China Telecom) and Payeco, for all RMB correspondent transactions. All transactions through BestPay and Payeco must comply with the Chinese financial regulatory guidelines. Documents (E.g. Invoices, proof of purchases and receiving) must be submitted to PBOC for inspection. The stringent regulation on our partners assures that our clients’ RMB transactions are highly secured.
Related Questions
Is ONEPIPnet a secured platform ? Will my transaction details / information be subjected to theft?ONEPIP provides 3 types of partnerships.
You may contact us via email at customerservice@onepip.net or call us at +852 3051 2868.
It takes us approximately 3-5 working days to process your inquiries or partnership application.
Yes, ONEPIP provides our partners with better tiered rates.
Get the help and support you need via our channels
We value your privacy. None of the information you provide will be shared to any external party.
ONEPIP (Hong Kong) Limited is a Money Service Operator (License No 13-12-01330) authorised by the Hong Kong Customs Excise Department.
Copyright 2016 © ONEPIP PTE LTD. All rights reserved.